At GrowVix Tech we provide on-site and remote IT support for companies that need to resolve incidents, assist users and keep their devices and infrastructure working properly.
Our engineers and technicians can work directly at the client's premises or provide remote assistance, covering Barcelona and locations across Spain.
Our On-site & Remote IT Support capabilities
- On-site technical support
- Remote IT Support
- Hardware & Software Troubleshooting
- User & Device Support
- Incident & Ticket Management
- On-site Equipment Support
- Infrastructure Assistance
- Multi-site Technical Support
Not every IT incident requires the same kind of intervention. Many problems involving users, applications and configuration can be resolved remotely, while hardware, infrastructure, cabling or device failures may need someone physically present.
GrowVix Tech combines on-site and remote IT support to help companies handle both scenarios within one flexible model.
Our technicians can assist users, diagnose problems, carry out troubleshooting, inspect equipment, apply configurations and support incident resolution according to the environment and the client's needs.
The service can be used for day-to-day support, one-off needs, technical projects, scheduled interventions or multi-site environments where resources are needed in several locations.
We can also complement internal IT teams that need to extend their capacity temporarily without adding permanent resources at every office.
Incidents that require someone on site
Certain hardware, device, connectivity or infrastructure problems cannot be fully resolved remotely. We provide technicians to inspect the environment physically and carry out the necessary work.
Users who need remote assistance
Many incidents involving applications, access, configuration and software can be diagnosed without a site visit. Our remote support handles these cases more quickly.
No technicians at a location
Companies with several offices do not always have local IT staff. We can provide resources for one-off interventions, recurring support or projects at specific locations.
Overloaded internal teams
Daily incidents can cut into the time available for strategic projects. Our technicians extend internal capacity through on-site and remote support as operations require.
Inconsistent support between sites
Multi-site organisations may need a more coordinated way to look after users and infrastructure. We help organise technical resources across locations under a common model.
On-site technical support
We provide engineers and technicians to work directly in offices, facilities and other enterprise environments when an incident requires physical access to users, devices or infrastructure.
Remote IT Support
We provide remote assistance for troubleshooting, incident resolution, configuration and user support when the task can be handled without a site visit.
Hardware & Software Troubleshooting
We diagnose incidents involving computers, laptops, peripherals, operating systems, applications and connectivity, applying whichever support model suits the problem.
User & Device Support
We support incidents affecting employees and enterprise devices, including configuration, access, applications, endpoints and other everyday workplace needs.
Incident & Ticket Management
We can log, update, document and manage incidents through ITSM tools when the service forms part of a structured support process.
On-site Equipment Support
Our technicians can inspect, configure, replace or deploy PCs, laptops and other equipment when the work requires physical presence at the location.
Infrastructure Assistance
On-site support can include work relating to servers, networks, cabling and other infrastructure components within the agreed scope of each intervention.
Multi-site Technical Support
We can coordinate resources for companies that need assistance across different offices or facilities, enabling technical interventions at multiple locations.
Our team has experience with the technologies commonly used in user support, incident management, endpoints and enterprise infrastructure. Which of these apply depends on each client's environment and scope.
ITSM and Ticketing
Experience with ServiceNow, Jira and Freshservice for managing, updating and tracking incidents and requests.
Microsoft User Environment
Support relating to Active Directory, Microsoft 365, Office, Outlook, Teams and Microsoft Entra ID within enterprise environments.
Endpoint Management
Experience with Microsoft Intune for enrolment, configuration, applications, policies and device management.
Asset & Device Visibility
Use of Lansweeper and Absolute for inventory, visibility and device tracking when they form part of the client environment.
Hardware & Infrastructure
Hands-on experience with desktops, laptops, servers, network equipment, cabling and other components that may require on-site intervention.
Remote support
We handle incidents and requests that can be diagnosed or resolved remotely, reducing the need for site visits on tasks that do not require physical access.
On-site support
We provide technicians for problems, installations and tasks that need physical presence in offices, business premises or technical environments.
On-demand support
Companies can request technical resources for specific needs, individual incidents or periods where additional capacity is required.
Project-based support
We assign technicians for deployments, hardware refresh, migrations, installations and other projects with a defined scope and duration.
Multi-site support
We can coordinate assistance for companies with several locations, combining remote support with on-site technicians as each case requires.
Our team has hands-on experience in on-site technical support, hardware troubleshooting, PC deployment, server and network support, ITSM ticket management and preventive maintenance within enterprise environments.
That experience lets us cover both user and device incidents and infrastructure work requiring physical presence.
Desktop & End-User Support
- Agilent Technologies
- Angelini Holding
- Siemens
- Schneider Electric
- Capgemini
- Accenture
- Fujitsu
Infrastructure and technical environments
- HP
- Wipro
- Microsoft
- IBM
- Dell Technologies
- Cisco
- HPE
- Equinix
These references represent prior experience of our team and are not presented as current clients of GrowVix Tech.
Fewer unnecessary site visits
Incidents that can be resolved remotely are handled without sending a technician to the location.
Physical support when it is needed
When the problem requires handling hardware, checking connections or working directly with infrastructure, we can provide on-site resources.
More operational flexibility
The company can combine remote support, technical visits, on-demand resources and projects according to each location's needs.
Less internal load
Our technicians can absorb operational incidents and technical tasks, freeing the internal team for other priorities.
Better multi-site support
Combining remote assistance with on-site resources makes it easier to look after organisations with users and equipment spread across locations.
Broader technical coverage
The service can connect with Desktop Support, Helpdesk, Networking, deployments and other IT services when an incident needs additional capability.
- 01
Assessment
We review the incident, location, users, equipment and technologies involved to determine whether support should be remote or on site.
- 02
Planning
We define access, tools, tasks, priorities and the resources needed before the intervention begins.
- 03
Assignment
We select technicians or engineers based on the type of incident, location, technology and level of experience required.
- 04
Resolution
We carry out troubleshooting, configuration, physical intervention or remote support, and document the actions taken.
- 05
Follow-up
Where necessary, we coordinate further actions, escalations or additional interventions to continue support until the agreed scope is complete.
On-site and remote support
We combine both models to handle incidents according to the nature of the problem, avoiding unnecessary visits when a case can be resolved remotely.
A network of technicians and engineers
Our network lets us provide resources for different types of support, locations and projects according to what the client needs.
Hands-on experience
The team has experience with users, hardware, deployments, ITSM, networks, servers and on-site technical support.
Barcelona and all of Spain
We support companies in Barcelona and can coordinate resources for different locations within Spain.
Multi-site capability
Our model suits organisations that need to look after users, devices or infrastructure distributed across offices.
Integrated IT services
We can connect On-site & Remote Support with Helpdesk, Desktop Support, Network Support, deployments and dedicated resources when the environment requires it.
Remote support lets us diagnose and resolve incidents at a distance, while on-site support uses technicians in person when the problem requires physical access to users, devices or infrastructure.
Depending on the environment, remote support can cover software, application, configuration and access problems, user accounts, Microsoft 365 and other incidents that do not require physical intervention.
An on-site visit may be necessary for a hardware problem, an installation, equipment replacement, physical inspection, connectivity or work on infrastructure.
Yes. We can provide technical resources on demand for incidents, specific interventions, projects or temporary needs within the agreed scope.
Yes. Our team has experience using ServiceNow, Jira and Freshservice to manage and document technical incidents and requests.
Yes. We can support companies with different offices or facilities and combine remote support with on-site technical resources at each location.
Yes. Our Scope of Work includes installation, configuration, imaging, replacement and rollout of PCs, laptops and servers at client locations.
Yes. Beyond Barcelona, we can coordinate resources and technical assistance for companies and projects in different locations across Spain.
Not every incident needs a technician in the office, but some require physical intervention to be resolved properly.
GrowVix Tech combines remote support, on-site technicians and on-demand resources to help companies manage users, devices and infrastructure more flexibly.
Tell us about your locations, users and support needs.