At GrowVix Tech we provide technical support for cloud infrastructure, backup solutions, data protection and recovery, together with IMAC-D services for managing changes to IT equipment and infrastructure.
We deliver support in Barcelona and locations across Spain through remote resources, on-site technicians, specific projects and recurring support.
Our Cloud, Backup & IMAC-D capabilities
- Cloud Infrastructure Support
- Backup Solution Support
- Data Protection Support
- Recovery Requirements Support
- Install Services
- Move Services
- Add & Change Services
- Decommission Services
Companies increasingly depend on cloud environments, backup systems and organised processes for managing changes to devices and infrastructure.
GrowVix Tech provides technical support for organisations that need assistance with cloud infrastructure, backup solutions, data protection and recovery requirements.
We complement that scope with IMAC-D services: Install, Move, Add, Change and Decommission. This lets us support changes to equipment, devices and infrastructure at different stages of their lifecycle.
We can take part in one-off projects, internal migrations, equipment refreshes, location changes, adding new devices or withdrawing hardware.
The service can combine remote support with on-site resources when the work requires physical intervention in offices, facilities or technical environments.
No support for cloud environments
Organisations may need technical assistance to manage incidents and tasks relating to their cloud infrastructure without permanently growing the internal team.
Backup and recovery needs
Backup systems require technical support to keep solutions aligned with the protection and recovery requirements the organisation has defined.
Frequent equipment changes
Installations, moves and replacements can create operational load. IMAC-D services help carry out these changes through a more organised process.
Infrastructure that must be withdrawn
Equipment that has reached the end of its use needs to be removed or decommissioned in a controlled way within the project's technical scope.
Projects at different locations
Installation, move or change work can affect several offices. We can coordinate resources to carry out similar actions across locations.
Cloud Infrastructure Support
We provide technical support relating to cloud infrastructure according to the environment and needs defined by the client, helping manage tasks and incidents within the agreed scope.
Backup Solution Support
We support backup solutions and the technical work associated with data protection, operational maintenance and the recovery requirements the organisation has set.
Data Protection Support
We provide technical assistance relating to data protection needs within the scope of the cloud and backup solutions the client uses.
Recovery Requirements Support
We can support technical recovery requirements relating to backup solutions and the infrastructure environment the organisation manages.
Install Services
We install IT equipment and components when an office, project or infrastructure needs to add new devices or hardware.
Move Services
We support relocation of IT equipment between locations, workstations, offices or technical areas within the defined scope.
Add & Change Services
We carry out the addition of new equipment and changes to existing devices or infrastructure according to the client's operational needs.
Decommission Services
We support the removal and decommissioning of IT equipment and infrastructure when it has to be taken out of service as part of a project or refresh process.
The Scope of Work does not name specific cloud or backup vendors, so our positioning stays on technical support for infrastructure, backup, protection and recovery without claiming platforms that are not confirmed.
Cloud Infrastructure
Technical support for cloud environments according to the infrastructure and tools each organisation uses.
Backup Solutions
Technical assistance for backup solutions and work relating to data protection and recovery.
Microsoft Intune
On IMAC-D projects involving endpoints, our team has experience with device enrolment, configuration, policies and application management.
Microsoft Entra ID
Experience relating to users, devices, authentication and access within Microsoft environments.
Lansweeper
Asset discovery and inventory management that can support device visibility during installation, change or withdrawal processes.
Absolute
Endpoint tracking and device monitoring as part of tracking enterprise equipment.
Remote support
We handle tasks and incidents that can be managed remotely within cloud, backup and technical administration environments.
On-site support
We provide technicians when an IMAC-D process requires physical installation, movement, change or removal of equipment.
Project-based services
We assign resources for migrations, refreshes, reorganisations, deployments and other projects with a defined scope.
On-demand resources
Companies can request technical support for one-off tasks or specific needs without setting up a permanent service.
Multi-site projects
We can coordinate resources to carry out IMAC-D processes at different offices or locations within Spain.
Our team has hands-on experience in PC deployment, hardware troubleshooting, on-site technical support, ITSM ticket management, endpoint management and asset management.
These capabilities are particularly relevant when IMAC-D services involve installing, moving, modifying or withdrawing devices within enterprise environments.
The Scope of Work also confirms experience with Microsoft Intune, Entra ID, Lansweeper and Absolute — tools relating to endpoints, users and asset visibility.
Infrastructure support
- HP
- Wipro
- Microsoft
- IBM
- Dell Technologies
- Cisco
- HPE
- Equinix
These references correspond to prior experience of our team and are not presented as current clients of GrowVix Tech.
Better control over IT changes
A structured process makes it easier to manage installations, moves, changes and decommissioning without relying on improvised action.
More operational flexibility
Combine remote support with on-site technicians depending on the type of task and each location's needs.
Less load on the internal team
Our resources can take on operational and project work to free up capacity in the internal IT department.
Support for backup and recovery
The service helps maintain technical assistance around the backup solutions and recovery requirements the company has defined.
Better device management
Experience with endpoints and asset visibility makes it easier to support onboarding, change, relocation and withdrawal of equipment.
Multi-site capability
We can coordinate resources for projects requiring IT changes across several offices or facilities.
- 01
Assessment
We review infrastructure, devices, locations, tasks and requirements to define the scope of the support or project correctly.
- 02
Planning
We establish procedures, resources, access and the sequence of activities before starting technical or IMAC-D work.
- 03
Assignment
We select technicians based on the type of infrastructure, devices and level of intervention required.
- 04
Execution
We carry out the agreed support, installation, move, change or decommissioning work and document the relevant actions.
- 05
Follow-up
We review outstanding tasks, incidents and next actions when the service or project involves several phases or locations.
Combined infrastructure support
We can cover cloud, backup and physical equipment changes within a single support strategy.
Endpoint experience
Our team has experience with Intune, Entra ID, deployments and asset visibility tools within enterprise environments.
Flexible technical resources
We work remotely, on site, per project or on demand depending on the type of need.
Barcelona and all of Spain
We deliver services in Barcelona and can coordinate resources for different locations within Spain.
Multi-site capability
Our model lets us run change and support processes across different offices or facilities.
Complementary services
We can connect Cloud & Backup Support and IMAC-D with Deployment, Desktop Support, Asset Management and Field Engineering when a project requires it.
The service includes technical support for cloud infrastructure, backup solutions, data protection and recovery requirements within the scope and environment defined by each client.
IMAC-D stands for Install, Move, Add, Change and Decommission. It groups the work involved in installing, relocating, adding, modifying and withdrawing IT equipment and infrastructure.
Yes. Install is part of the IMAC-D scope and can include physical installation of equipment and infrastructure according to the project's requirements.
Yes. Move covers relocation of equipment within or between locations when it forms part of the agreed scope.
Yes. Add and Change let us support the addition of new devices and modifications to existing equipment or infrastructure.
Yes. Decommission is part of the Scope of Work and covers the technical withdrawal of equipment and infrastructure once it is no longer in use.
Our team has experience with Microsoft Intune, Entra ID, Lansweeper and Absolute within user, device and asset management environments.
Yes. We can coordinate resources for IMAC-D projects and technical support in Barcelona and different locations across Spain.
Technology environments change constantly. New equipment, moves, modifications, backups and recovery needs all require technical resources able to carry out each task in an organised way.
GrowVix Tech provides Cloud & Backup Support and IMAC-D for companies that need flexible support and technical resources.
Tell us what infrastructure, devices and locations you need to manage.